“It was my mistake. I’m sorry. Please forgive me.”
It’s important to get these phrases written down, before they become obsolete.
For a few decades now, the popularity of “spin,” with its tempting save-face claims, has elbowed out the use of a simple, honest apology.
But here’s a fact: things go wrong. Companies make blunders. People mess up. And some of those little oops moments create big ripples. The law of unintended consequences is constantly in effect.
So the variable isn’t whether or not things will go wrong. It’s how you’ll deal with it when they do.