A customer chooses your product or service, and everything meets her expectations. Great! You should have a satisfied customer. But what happens if a customer chooses your product or service, then something goes very wrong. Is it a disaster? Absolutely not! It’s a powerful opportunity to create a more than satisfied customer—even a loyal brand…
Is a Passive Leader an Oxymoron?
For those who want to lead, passivity is deadly. If you consider yourself a leader, here are 2 phrases (and attitudes) you’ll want to drive out immediately: As soon as and If only. “As soon as (the economy is better/the government gets their act together/I get that promotion/etc.) I will…” “If only (the customer’s advertising…
