I’ve said it before and I’ll say it again: behavior change is just plain difficult. Why? Because that old behavior is on autopilot. It’s so ingrained that it’s simply second nature. So changing it is like kicking a familiar old habit. But fortunately, I have a trick—a tool that actually leverages old habits into positive
Problems as Paths to Customer Loyalty
A customer chooses your product or service, and everything meets her expectations. Great! You should have a satisfied customer. But what happens if a customer chooses your product or service, then something goes very wrong. Is it a disaster? Absolutely not! It’s a powerful opportunity to create a more than satisfied customer—even a loyal brand
Invested in His People: A Notre Dame Developer Credits Others
In my power-alley attributes seminars, one of the inherent traits we study is what I call the developer attribute. A developer is an encourager, delegator, and mentor—one who is focused on others achieving their goals, who’s driven toward teamwork. Often self-effacing, a developer tends to work behind the curtain. To give you an example that
Crisis, Change, and Fiscal Cliffs: What Congress Isn’t Doing Wrong
The fiscal cliff. The sequester. The continuing resolution. Whatever name we’re using to describe Congress’s budget predicament of the moment, the media’s tone of consternation remains consistent and seems tinged with a sort of looming dread. As if these “crises” are like asteroid collisions or threatening weather events—things that are about to happen to us.
The Law of Compensation II: How to Increase Your Value
In my last blog post, The Law of Compensation: How to Make More in Any Year, I promised to follow up by answering a simple and essential question: How? How do we constantly make ourselves more valuable? As many of my readers know, I think there’s great power in brevity. So, I’ve selected 3 brief
The Law of Compensation: How to Make More in Any Year
For the last few weeks, I’ve noticed a similar theme up for discussion in magazines, newspapers, on TV, you name it: How to make more money in 2013. So, I thought I’d chime in with some advice on the subject—advice with a twist. Here’s a hint: this advice is as true in 2013 as it
