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The 1 Trait 97% of Exceptional Leaders Share (Long before They Lead Anything)

The 1 Trait 97% of Exceptional Leaders Share (Long before They Lead Anything)

I can quickly recognize people who will excel in leadership positions, often long before they’re anywhere near that level. I don’t have a crystal ball. But I do have enough experience to have identified the single most consistent indicator of leadership potential. Of course, many traits can contribute to success in leadership. And no 1 […]

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12 Customer Gifts that Outshine Partridges in Pear Trees

12 Customer Gifts that Outshine Partridges in Pear Trees

‘Tis the season for getting inundated with fruit baskets, coffee mugs, and drab holiday cards from anyone whose customer list you’ve managed to land yourself on in the past year. In other words, ’tis the season of missed opportunities. This year, why not wow your customers with something more human, more personal, more valuable than a no-personality, one-size-fits […]

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