A customer chooses your product or service, and everything meets her expectations. Great! You should have a satisfied customer. But what happens if a customer chooses your product or service, then something goes very wrong. Is it a disaster? Absolutely not! It’s a powerful opportunity to create a more than satisfied customer—even a loyal brand…
Invested in His People: A Notre Dame Developer Credits Others
In my power-alley attributes seminars, one of the inherent traits we study is what I call the developer attribute. A developer is an encourager, delegator, and mentor—one who is focused on others achieving their goals, who’s driven toward teamwork. Often self-effacing, a developer tends to work behind the curtain. To give you an example that…
Crisis, Change, and Fiscal Cliffs: What Congress Isn’t Doing Wrong
The fiscal cliff. The sequester. The continuing resolution. Whatever name we’re using to describe Congress’s budget predicament of the moment, the media’s tone of consternation remains consistent and seems tinged with a sort of looming dread. As if these “crises” are like asteroid collisions or threatening weather events—things that are about to happen to us.…
