By Michael Aitken Division Vice President, Deutsch Family Wine & Spirits Client of Bill Munn Management Coaching Hell hath no fury like a high Commander attribute scorned! Perhaps I didn’t get that quote quite right, but the principle is crystal clear in my mind. Strong power attributes in others can be the most intimidating, but…
Simple & Real: Memorable Messages from a Harlem Mom
[gigya src=”http://swf.tubechop.com/tubechop.swf” flashvars=”vurl=SCh37R1I3NQ&start=167.58&end=220.72&cid=1448991″ allowfullscreen=”true” width=”425″ height=”344″ ] The other day, I came across this interview with Jackie Rowe-Adams, a Harlem mom who supports New York City’s controversial stop-and-frisk program. Her approach struck me as a great example of 2 keys to high-impact communication: Make it simple Make it real Her point is powerful because…
The 6-Year-Old in the Room
When I work with clients as they analyze whether a candidate is a good fit for a position, I hear one comment more than any other: “I’d like someone with industry experience.” “Why?” I ask “Isn’t it obvious?” my client replies, surprised by my question. Nope. Not in my book. The reasoning for this experience…
Hook a New Habit: A Smart Tip for Behavior Change
I’ve said it before and I’ll say it again: behavior change is just plain difficult. Why? Because that old behavior is on autopilot. It’s so ingrained that it’s simply second nature. So changing it is like kicking a familiar old habit. But fortunately, I have a trick—a tool that actually leverages old habits into positive…
Problems as Paths to Customer Loyalty
A customer chooses your product or service, and everything meets her expectations. Great! You should have a satisfied customer. But what happens if a customer chooses your product or service, then something goes very wrong. Is it a disaster? Absolutely not! It’s a powerful opportunity to create a more than satisfied customer—even a loyal brand…
Invested in His People: A Notre Dame Developer Credits Others
In my power-alley attributes seminars, one of the inherent traits we study is what I call the developer attribute. A developer is an encourager, delegator, and mentor—one who is focused on others achieving their goals, who’s driven toward teamwork. Often self-effacing, a developer tends to work behind the curtain. To give you an example that…