No matter how old I get, colorful trees still get me thinking of back to school. Of summer’s lazy days coming to an end, replaced by the drudgery of classroom life. With September, we say goodbye to the spontaneous, unscheduled days of summer, replacing freedom with strict school bells that order us from one activity…
Simple & Real: Memorable Messages from a Harlem Mom
[gigya src=”http://swf.tubechop.com/tubechop.swf” flashvars=”vurl=SCh37R1I3NQ&start=167.58&end=220.72&cid=1448991″ allowfullscreen=”true” width=”425″ height=”344″ ] The other day, I came across this interview with Jackie Rowe-Adams, a Harlem mom who supports New York City’s controversial stop-and-frisk program. Her approach struck me as a great example of 2 keys to high-impact communication: Make it simple Make it real Her point is powerful because…
Impact in Leadership: Try Less, Watch for More
“The one who knows much says little.” – Proverbs 17:27 I was watching my grandson play a video game the other day, and I noticed that periodically, in anticipation of whatever trouble his player is about to confront, he will pause the game and select a new batch of appropriate weapons. Good leaders function in…
The 6-Year-Old in the Room
When I work with clients as they analyze whether a candidate is a good fit for a position, I hear one comment more than any other: “I’d like someone with industry experience.” “Why?” I ask “Isn’t it obvious?” my client replies, surprised by my question. Nope. Not in my book. The reasoning for this experience…
Hook a New Habit: A Smart Tip for Behavior Change
I’ve said it before and I’ll say it again: behavior change is just plain difficult. Why? Because that old behavior is on autopilot. It’s so ingrained that it’s simply second nature. So changing it is like kicking a familiar old habit. But fortunately, I have a trick—a tool that actually leverages old habits into positive…
Problems as Paths to Customer Loyalty
A customer chooses your product or service, and everything meets her expectations. Great! You should have a satisfied customer. But what happens if a customer chooses your product or service, then something goes very wrong. Is it a disaster? Absolutely not! It’s a powerful opportunity to create a more than satisfied customer—even a loyal brand…