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12 Customer Gifts that Outshine Partridges in Pear Trees

12 Customer Gifts that Outshine Partridges in Pear Trees

‘Tis the season for getting inundated with fruit baskets, coffee mugs, and drab holiday cards from anyone whose customer list you’ve managed to land yourself on in the past year. In other words, ’tis the season of missed opportunities. This year, why not wow your customers with something more human, more personal, more valuable than a no-personality, one-size-fits […]

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E-Mail Slavery + 2 Steps to Avoid Becoming Sony

E-Mail Slavery + 2 Steps to Avoid Becoming Sony

Sony’s “private” e-mails are now getting pasted all over the news and Internet. Talking heads everywhere are lamenting the fact that this “could happen to any company.” Top Sony executives are apologizing and mentioning that the e-mails were hastily written between friends, without much sensitivity. And of course (this is the United States, after all), […]

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Simple & Real: Memorable Messages from a Harlem Mom

[gigya src=”http://swf.tubechop.com/tubechop.swf” flashvars=”vurl=SCh37R1I3NQ&start=167.58&end=220.72&cid=1448991″ allowfullscreen=”true” width=”425″ height=”344″ ]   The other day, I came across this interview with Jackie Rowe-Adams, a Harlem mom who supports New York City’s controversial stop-and-frisk program. Her approach struck me as a great example of 2 keys to high-impact communication: Make it simple Make it real Her point is powerful because […]

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Envision It Solved: Why Skip How When Solving Problems

Envision It Solved: Why Skip How When Solving Problems

We’re all big on problem solving. It’s a key trait we look for in effective employees. It’s the focus of countless books, media programs, and courses. It’s a reason for admiration: who doesn’t like the guy who can fix something that’s broken—whether that thing is a leaky faucet or a messy company balance sheet? While […]

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BooHoo to Yahoo!: The Pros and Cons of Telecommuting

BooHoo to Yahoo!: The Pros and Cons of Telecommuting

Recently, Yahoo! announced a major policy change that will de-authorize working remotely. Apparent reason: the struggling tech giant thinks it’s missing out on the positive results of face time among their people, forfeiting the creativity and other benefits encouraged by in-person interaction. A quick and widespread outcry has followed this move—not surprising in today’s constant-breaking-news-fanned-by-social-media […]

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3 Steps to Effective Listening

Anyone who has experienced effective listening is aware of its power. When someone listens to you well, you feel validated, heard, appreciated, understood. And all of these reactions make you feel positive about the listener. Whole books and courses teach listening skills. Many are very good and sell millions of copies. People are studying this […]

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